uPVC Windows and Doors FAQ

Questions You Should Ask Before Purchasing

Buying a new Window or Door can be quite a daunting task, let alone having to choose an installation company. Good quality Double Glazed Windows and Doors can last for decades, so it is important to make sure you select a product that will suit your home and a reputable and experienced company that will provide you with an exceptional service. Before you make your final decision, put your company to the test. Here are some questions you should ask your installation company before signing up for your new windows and doors to make sure they are the perfect match for you:

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1. Do you have the style, material or colour I want?

Good quality uPVC windows can last over 30 years, so it is vital to choose a product you like. Don’t settle for anything less – you’re going to enjoy your new windows and doors for many years to come. Get inspiration first and make sure your company has a large range of options, including features that are important to you – if security, energy efficiency or sustainability matter, then choose a company that shares your values.

2. What products do you use?

There are some great new products on the market today. Innovations in the manufacturing process mean that many window and door profiles are more thermally efficient, slimmer, colourfast, durable and recyclable than before. However, like in any other industry, there are some poor value and low-quality products on the market too. Do your research – ask your installers what suppliers and brands they use. At Amber Windows, we use market leading uPVC profile and manufacture our own high-quality products including our range of windows and conservatories in our manufacturing centre in the Midlands. We are also able to offer a wide range of Composite Doors, Double Glazed Front Doors and Double Glazed Back Doors, Porches and Roofline Products.

3. Can I custom-make my new windows and doors?

All good installers order or manufacture your new double glazing product to your home’s exact measurements. This means that there may be a small wait for your windows or doors to be installed because they’re busy being made for you personally. It is well worth the wait.

4. What do you specialise in?

There is a lot of choices out there when searching for a double glazing company. Many offer similar product ranges – the trick is to discover which companies are experts in their field. At Amber Windows, for example, we manufacture our own range of products which are made to your exact requirements.

5. How much experience do you have?

Be wary of any company that can’t provide you with a detailed history or profile of their experience. New companies aren’t necessarily bad, but the more testimonials and case studies they can provide, the better. Also, check the company’s credit rating to get an idea of how reliable a business they are. At Amber Windows, we have been trading successfully for more than 25 years now, completing thousands of installations across the Midlands.

6. What do your customers say about you?

One of the best ways to gauge whether a double glazing company will do a good job is by asking people who have used the company before. A review or recommendation is reassuring and a lot of our business comes from satisfied customers who want to recommend our services to others. We have created the Amber Privilege Club. If you recommend someone who subsequently purchases a product from us then you will receive a reward equivalent to 5% of the nett order value (subject to terms & conditions). You can also gift this reward to a family member at point of sale or use it as a discount against future purchases at point of sale. We work very hard to ensure that all our customers are happy with their home improvement and have enjoyed their Amber Windows experience.

7. Can I get a feel for my new windows and doors?

It’s hard sometimes to make a final decision based on images and colour swatches in catalogues. It would be a lot easier to make a decision if you could see the final result before installation. Check whether your chosen double glazing company has a showroom – this is a fantastic opportunity to see the products close up and get a much clearer idea about how the style, colour and material will suit your property. You are more than welcome to visit our Head Office where you will not only receive a nice cup of tea or coffee but you will also be offered a tour of our manufacturing plant where you can see how we make our range of products.

8. Is my deposit protected?

As well as checking a company’s background, it’s important to make sure that your deposit is protected along with your newly purchased products. Reliable installers should offer an Insurance Backed Guarantee – this guarantees your deposit is safe should anything happen to the company before installation begins. This guarantee also ensures the quality of the installation for 10 years after completion. At Amber Windows, all our installations are Guaranteed by an insurance backed warranty for your complete peace of mind.

9. Are your products CE marked?

CE marking is an obligatory quality standard meaning that the products are uniform and can be sold throughout Europe. All windows and doors must carry this mark but unfortunately, cheap replicas still flood the market. Ask your installer before sealing the deal and look for the CE logo before installation (it should be on the frame and the glass units). Our products are certified to current CE standards.

10. What happens if I need help after the installation?

Say you have a question about how to operate or maintain your new windows – can you get back in touch with your installer or are they nowhere to be found? Look for a friendly company that is easy to contact and offers an aftercare service, for your peace of mind. Amber Windows remains totally committed to our customers, from initial consultation to installation. We actively solicit feedback from our customers, using that feedback to improve our business and customer service. We are constantly striving to improve our methods and approach to provide our customers with the very best experience possible during their relationship with us. Our goal is to provide 100% customer satisfaction. Our insurance backed 10-Year Guarantee already covers over £145 million worth of installations and if we had not conducted ourselves to the highest standards, then no self-respecting insurance company would consider underwriting this amount of business. You are in safe hands with Amber Windows, from the initial contact to the completed order and beyond.